Ironwoman Cleaning -- Residential Service Agreement & Policies

Welcome to Ironwoman Cleaning! We're honored to be invited into your home and are committed to delivering consistent, high-quality service. Please review our service agreement and policies, which help us provide a safe, reliable, and professional experience for every client.

1. Service Overview

• Ironwoman Cleaning provides routine, deep, and move-in/move-out cleaning services for residential homes. Services may be one-time, weekly, biweekly, or monthly, and are tailored to your preferences and home size.

2. Scheduling, Estimates & Access

• Arrival Window: We schedule within a 1-hour window to accommodate traffic and prior cleanings. While we do our best to stay on time, delays can happen due to traffic, weather, or extended time needed at previous appointments. We reserve the right to adjust arrival times or reschedule appointments when necessary, and we'll communicate any changes as early as possible.

• Appointment Reminders: A text (SMS) reminder is sent 48 hours before your scheduled cleaning. This helps confirm your appointment and gives you time to notify us of any changes.

• Online Estimates: Online quotes are based on the information you provide (home size, number of bathrooms, condition, etc.). If the actual condition of the home requires significantly more time or effort, we may revise the price accordingly. We will always inform you before proceeding.

• Home Access: Clients may provide a key, code, or ensure someone is available to be home. Lockouts are subject to a $50 fee.

• Cancellations by Client: Cancellations or reschedules must be made at least 24 hours in advance. Same-day cancellations are subject to a $50 fee.

• Cancellations by Ironwoman Cleaning: In rare cases where we need to cancel or reschedule your appointment due to illness, emergencies, or staffing issues, we will notify you as soon as possible and apply a 15% discount to your next cleaning as a courtesy for the inconvenience.

3. Cleaning Services

• What's Included: Our standard residential cleaning services include kitchens, bathrooms, bedrooms, living areas, and floors. Please refer to the checklists available under the "Services" pages on our website for specific task breakdowns and options.

• Initial Cleaning Required: Before we begin any weekly or bi-weekly recurring service, an initial cleaning is required. This is not the same as a deep clean --- it's a focused, comprehensive cleaning to bring the home to a baseline level that allows our recurring visits to maintain your space effectively.

• Deep Clean vs. Initial Clean: A deep clean is a more intensive service that addresses buildup, neglected areas, or special requests. An initial clean simply ensures we're starting from a place where routine maintenance is efficient and consistent.

• Extras: Inside ovens, fridges, interior windows, or laundry are available as add-on services and must be requested in advance.

• Not Included in Standard Cleaning: The following services are not included, but may be available as add-ons or specialty services by request:

  • Inside ovens, fridges
  • Windows
  • Laundry and bed linen changes
  • Baseboard detailing
  • Note: We do not offer carpet cleaning, blind cleaning, upholstery cleaning, pest control, mold remediation, or any handling of biohazards or bodily fluids.

• Commercial Services: For commercial cleaning inquiries, please call us directly at 207-317-9111 for more information and a customized quote.

4. Payments & Fees

• Payment Due: Payment is due at the time of service unless otherwise arranged.  Initial, Deep, and One-Time Cleans require a 50% deposit to book. 

• Preferred Method: Our preferred payment method is a credit/debit card on file. This ensures timely and secure processing.

• Accepted Methods: We also accept cash, checks, or Venmo if arranged in advance.

• Late Payments: Invoices not paid within 3 days may incur a late fee of $25.

5. Satisfaction Guarantee

• If you're not satisfied with any aspect of the cleaning, contact us within 24 hours and we will return to re-clean the missed area at no additional charge.

6. Pets & Safety

• Pet Policy: We love pets! Please inform us ahead of time if you have pets in the home. For the safety of our staff and your pets, all animals whether rambunctious, anxious, aggressive, or overly friendly are the owner's responsibility, and must not become a nuisance or danger to our staff or themselves. 

• Safety: For liability reasons, we do not allow anyone (especially children or pets) to follow cleaners into bathrooms, kitchens, or stairwells while they are working.

7. Breakage & Damage

• We treat your home with care. If something is broken or damaged, we will report it immediately and work with you to resolve the issue.

• Please notify us of any items that are fragile, irreplaceable, have sentimental value, or require special care.  These items will be exempt from the cleaning responsibilities of the Ironwoman Cleaning staff. 

8. Right to Refuse or Terminate Service

• We reserve the right to refuse or discontinue service for any reason, including, but not limited to:
  • Unsafe or unsanitary conditions
  • Aggressive or inappropriate behavior toward staff
  • Unsecured or aggressive pets
  • Illegal activity in or around the home

9. Holidays & Inclement Weather

• Observed Holidays: We do not schedule cleanings on the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

• Inclement Weather: The safety of our staff is a priority. We will not send employees into hazardous driving conditions or unsafe weather situations. If rescheduling is needed, we will contact you as early as possible.

10. Updates & Communication

• We may update our policies occasionally. Clients will be notified of significant changes via email or text.

• For scheduling, service changes, or questions, contact us at 207-317-9111.

11. Health & Safety

• At Ironwoman Cleaning, the health and safety of both our clients and staff is a top priority. To ensure a smooth, respectful, and risk-free experience, we ask all clients to observe the following:

• Safe and Secure Environment: Clients must provide a safe, secure, and respectful work environment. We reserve the right to refuse service in unsafe or hostile conditions.
• Tidiness Before Cleaning: Clients are expected to tidy up before their scheduled cleaning. Personal items, clothing, toys, dishes, or clutter should be picked up from floors, tables, countertops, and other surfaces to allow our cleaners to do their job effectively.
• Hazards & Restrictions: We do not handle biohazards, mold, pest infestations, rodent droppings, or any materials deemed unsafe. We also do not clean litter boxes, pet waste, or bodily fluids.
• Cleaning Products: We use high-quality, eco-friendly cleaning products that are safe for most surfaces, pets, and people. Please notify us if you have specific allergies or product preferences in advance.
• Illness Policy: We will never knowingly send a sick technician or cleaner into your home. Likewise, we ask clients to notify us as soon as possible if anyone in the home is ill, especially with contagious symptoms. We will be happy to reschedule as needed.

12. Referral Program

• We love referrals --- and we love rewarding our loyal clients for spreading the word!

• When you refer a new client to Ironwoman Cleaning and their first cleaning is completed and paid, you'll receive a 25% discount on your next scheduled weekly or bi-weekly cleaning.

• Just have your referral mention your name when booking. The discount will be automatically applied after their appointment is completed.